Frequently Asked Questions
Everything you need to know about curating your dream home.
What is the typical lead time for furniture delivery?
For in-stock items, delivery usually takes 5-7 business days. Custom-made or oversized gallery pieces may take 4-6 weeks to ensure they are crafted and handled with the utmost care.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove service for an additional fee. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most items within 30 days of delivery. Items must be in their original condition and packaging. Please note that custom upholstery and final sale items are non-returnable.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also monitor your shipment's progress by logging into your Gallery account and visiting the 'Order History' section.
Are your materials sustainably sourced?
We are committed to ethical craftsmanship. The majority of our wood furniture is FSC-certified, and we prioritize partnerships with artisans who use eco-friendly production methods.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture investments.